Privacy Policy

Privacy Policy – HEARTH Therapy Studios

At HEARTH Therapy Studios, we are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What information we collect

We collect personal information necessary to provide services, including:

Name, contact details, and date of birth
Relevant health, developmental, and support information
NDIS details (where applicable)
Information provided by parents, carers, schools, or other professionals (with consent)

How we use your information

We use your information to:

Deliver therapeutic services
Manage appointments and communication
Prepare reports and documentation
Meet legal, professional, and funding requirements (including NDIS)

Storage and security

Information is stored securely using practice management systems and secure digital platforms. We take reasonable steps to protect information from misuse, loss, or unauthorised access.

Sharing of information

We only share information:

With your consent (e.g. with schools, GPs, or other supports)
Where required or authorised by law
Where there is a serious risk to the safety of the participant or others

Access and correction

You may request access to, or correction of, your personal information at any time by contacting us.

Confidentiality

Confidentiality is respected as part of therapeutic practice. Limits to confidentiality include situations involving risk of harm or legal obligations.

Website and online bookings

When using our website or booking systems, basic personal information may be collected to manage enquiries and appointments. We take reasonable steps to ensure these platforms are secure.