Policies & Information – HEARTH Therapy Studios

Confidentiality

Your privacy is important to us. Information shared in sessions is treated with care and respect. Information may be shared with other professionals with your consent.
Confidentiality limits apply where there is a risk of harm or where disclosure is required by law.
For more details about how personal information is collected, stored, and shared, please refer to our Privacy Policy.

Appointments

Sessions are scheduled for 75 minutes, including 50 minutes of direct therapy and time allocated for clinical documentation. Sessions run to the scheduled time.

Cancellation Policy

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Late cancellations or missed appointments may be charged at the full session fee in line with NDIS guidelines.
Repeated late cancellations may result in a review of ongoing bookings.

Fees & Funding

Fees are charged in line with the current NDIS Price Guide or agreed private rate. Standard art materials are included in session fees.
Invoices are issued following sessions and are payable via bank transfer.
Participants are responsible for ensuring sufficient funding is available.

Travel (where applicable)

Travel time and kilometres may be charged in line with current NDIS guidelines.

Children & Young People

A parent or responsible adult must remain on-site during sessions unless otherwise agreed.

Non-Crisis Service

HEARTH Therapy Studios is not a crisis service. If urgent support is required, please contact your GP, local mental health services, or emergency services.

Complaints & Feedback

Feedback is welcome. If you have any concerns, please contact us directly so we can work together to resolve them.
NDIS participants may also contact the NDIS Quality and Safeguards Commission if required.